Fees, Charges and Refund Policy

Purpose

The purpose of this policy and procedure is to clearly outline:

  • how course fees are charged
  • what they cover
  • how fees paid in advance are protected and
  • the conditions under which a refund may apply.

This policy ensures the protection of consumer rights under Australian law.

This complies with Clauses 5.3, 7.3 and Schedule 6 of the Standards, as well as the 2015 Guidelines about Fees for the Victorian Training Guarantee Program.

Definitions

ASQA means Australian Skills Quality Authority, the national VET regulator and the RTO’s registering body

Credit means formal recognition of the previous studies a student has completed which reduces the units or modules required to be completed by the student in their course, as per our Credit Policy and Procedure.

The Department means the Department of Education and Early Childhood and Development

Materials Fee means an amount that either fully or partly covers the cost of materials for the course

Standards means the Standards for Registered Training Organisations (RTOs) 2015 from the VET Quality Framework

Tuition Fee means the amount that Training Partners Australia charges for government funded students under the VTG program for a course based on the rules issued by the Department

VTG Program or VTG means the Victorian Training Guarantee program funded by the Department of Education and Early Childhood and Development

Policy

  1. Information about fees and charges

  • Training Partners Australia protects the fees paid in advance by students. We will not require a student to ever pay more than $1500 in advance for services not yet provided, either prior to course commencement or at any stage during their course. Fees will be paid off during a course in instalments according to an agreed payment plan.
  • Fee information relevant to a course is outlined in detail on the Student Agreement and summarised on the Course Outline. In compliance with Clause 5.3 of the Standards, this information is provided prior to enrolment. Fee information includes:
    • All costs for the course and payment terms
    • Deposit and refund information
  • The Student Agreement and Enrolment Handbook provided prior to enrolment includes this policy and procedure and informs the student of their consumer rights. Students are asked to sign the Student Agreement in acknowledgement of the Terms and Conditions of their enrolment and this policy.
  • Where an employer is paying for a student’s course, an Employer Agreement will be provided at the time of enrolment outlining the total fees, payment terms and schedule of payments applicable.
  • Students have the right to a ‘cooling off period’ if they signed up to a course as a result of tele-marketing or door-to-door sales. The cooling off period is 7 days from the date they signed their Agreement. To exercise this right, the student must notify our office in writing within 7 days of enrolment. This can be by email to admin@trainingpartners.edu.au or by post.
  1. Fees and charges for government-funded students under the VTG program

  • Tuition Fees for VTG government-funded students are set in accordance with the Guidelines about Fees issued by the Department each year. Tuition fees will be based on a set rate per nominal hour in a student’s course. Tuition fees may or may not be applicable to a course.
  • For some courses, a Materials Fee applies which is additional to the Tuition Fees. Students cannot receive their text books until this is paid.
  • Tuition Fees will not be chargeable for any units that have a Credit applied.
  • Where a unit is to be completed by RPL, the relevant RPL Tuition Fee applies for the relevant unit/s.
  • Concession fees apply to Tuition Fees for students enrolled in a Victorian government-funded course where applicable. To be eligible for concession rates, the student must hold a current Commonwealth Health Care Card, Pensioner Concession or Veterans Gold Card at the time of enrolment and provide a copy to our office.  Concession fees will be 20% of the normal Tuition Fee. Concession rates cannot be applied to Materials Fees.
  • The published Tuition Fees for government-funded students are subject to change given individual circumstances at enrolment.
  • To view our current fees, see our pages here.
  • Tuition Fee waivers will be granted to the following individuals:
    • A student who is from the Lazarus Transition Centre (as a prisoner within the meaning of the Corrections Act 1986)
    • A student who is required to undertake the course pursuant to a community based order made under the Children, Youth and Families Act 2005.
    • A student who is referred with a standard Young People Transitioning form Care Referral Form.
  • Tuition fee waivers as outlined above can only be granted where Training Partners Australia has the appropriate evidence as required by the Department.
  1. Course fee inclusions

  • Course fees include:
    • All of the training and assessment required for students to achieve the qualification or course in which they are enrolling within the attempts allowed. However, in the case of re-assessment, where a student fails to achieve a satisfactory outcome after three attempts at an assessment task, an additional fee may apply for additional training and re-assessment. This fee is outlined on the Student Agreement.
    • One copy per student of the required text books and learning materials for each student.
    • Issuance of one set of certification documents including the testamur (certificate) and record of results and/or a Statement of Attainment (in the case of withdrawal or partial completion). Re-issuance or additional copies of these documents will attract a fee of $20 per document.
  • Course fees do not include:
    • Any optional textbooks and materials that may be recommended but not required for a course.
    • Replacement textbooks if original copies are lost or misplaced. Costs for replacement textbooks are outlined on the Student Agreement.
    • Stationery such as paper and pens.
    • Re-assessment if required, as outlined above.
    • Re-issuance of AQF certification documents – a cost of $20 per document applies.
    • Uniform (if required for placement).
    • Direct debit setup,  transaction and dishonour fees (where applicable).
    • Credit card payment surcharges.
  1. Payments

  • Payments can be accepted by EFTPOS, direct electronic transfer, credit card, money order or direct debit.
  • Credit card payments incur a surcharge of 1% per transaction.
  • For direct debit payments:
    • This payment option is only valid where the Student Agreement is accompanied by a Direct Debit Request Form (DDRF). The DDRF must be accurately completed and payments must be in line with the approved payment schedule outlined on the Student Agreement. Where a DDRF has not been provided, the student will be issued with an invoice according to the standard course payment plan which is to be paid within fourteen (14) days.  It is the student’s responsibility to ensure that we receive an accurate and completed DDRF in order to take up the direct debit payment option.
    • Where a default occurs in direct debit payments due to insufficient funds or otherwise, Training Partners Australia or the direct debit provider will contact the payee to make alternative arrangements for payment. The payee may be charged fees by their financial institution if a direct debit payment is declined due to insufficient funds. Training Partners Australia is not liable for these fees.  We reserve the right to refuse a payee the option to pay by direct debit where there have been 2 or more defaults on payment during a direct debit term.
    • The cost of direct debit establishment and transaction fees are passed onto the payee, in accordance with the direct debit terms agreed to on the Direct Debit Request Form.
  • Students who are experiencing difficulty in paying their fees are invited to call our office on 1300 661 099 to make alternative arrangements for payment during their period of difficulty.
  • Long standing debts will be referred to a debt collection agency where fees are more than 40 days past due and where no alternative arrangements have been made.
  • Training Partners Australia reserves the right to suspend the provision of training and/or other services until fees are brought up to date. Students with long term outstanding accounts may be withdrawn from their course if payments have not been received and no alternative arrangements for payment have been made.
  1. Refunds for self-funded students

  • Self-funded students who withdraw from a course and wish to seek a refund or have the amount they owe on their fees reduced in consideration of the amount of training they have or have not received, must request this in writing using the Application for Refund Form. The request must outline the details and reason for their request. Students who have not completed a Withdrawal Form are not eligible for consideration of a refund or reduction in fees owed.
  • Eligibility for a refund will be assessed based on the services provided to the student and the costs incurred by Training Partners Australia in order to provide those services to the student.
  • Deposits for self-funded students are non-refundable, except in the unlikely situation where Training Partners Australia is required to cancel a course due to insufficient numbers or for other unforeseen circumstances. In this case, students will receive a full refund of their deposit.
  • A full refund of any fees paid will be applicable if a student exercises their right to the cooling off period. If the student has received any materials, the student can either return the un-used text books or the costs for the textbook will be deducted from any refund due.
  • In the unlikely event that Training Partners Australia in unable to deliver the course as promised, the student will be issued with a full refund for any portion of the course that was not completed. The refund will be a pro-rated amount per unit that was not able to be delivered.
  • RPL application fees are non-refundable.

6. Refunds for government-funded students

  • A full refund will be granted for government-funded students if they cancel their enrolment at least 14 days prior to their course commencing. The cancellation must be notified in writing to our head office.
  • A full refund will also apply if Training Partners Australia is required to cancel a course due to insufficient numbers or other unforeseen circumstances.
  • Government-funded students who withdraw from a course and wish to seek a refund, must request this in writing using the Application for Refund Form. Students who have not completed a Withdrawal Form are not eligible for consideration of a refund.
  • If a government-funded student withdraws and the tuition fees are more than 50 cents per nominal hour, a full refund will apply for any units a student has not participated in.
  • Refunds will not be provided for materials fees if the student has received any or all course materials.
  • The outcome of the refund assessment will be provided in writing to the student’s registered address, outlining the decision and reasons for the decision along with any applicable refund or adjustment note.
  1. Recording and payment of refunds

  • Refunds will be paid to the person or organisation who made the original payment.
  • Refund assessments can be appealed following our Complaints and Appeals Policy and Procedure.
  • Records of refund assessments and issuance of refunds will be stored securely on the student’s file and in our accounts keeping system.
  1. Publication